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Human experience

Industry

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Energy
CX

How an 80-Million-Customer Energy Giant Replaced Voice with AI-Powered Digital Service

Global Energy Utility
yearly self-service sessions

350K+

Insurance
CX

Insurance Provider Transforms Customer Service with AI Agents

US National Insurer
AI-driven customer sessions

50.9K

Telecommunications
CX
EX

Telecoms Provider Transforms Customer Service and Agent Support with AI

US Telecom Provider
Agent AI-assisted interactions

> 5.8M+

Healthcare
CX

National Pharmacy Scales Voice AI for High-Volume Prescription Support

US Pharmacy Retailer
pharmacy calls handled daily

1M+

Travel & Hospitality
CX

Transforming Live Event Support with Intelligent Digital Self-Service

Digital Ticket Marketplace
containment rate

47%

Retail
CX

E-Commerce Giant Scales Customer Self-Service Across Voice and Digital

Global E-Commerce Marketplace
weekly self-service sessions

900K+

Technology
EX

Global Design and Engineering Software Leader Automated Employee Experience with AI

Design Software Leader
employee satisfaction (ESAT)

90%

Travel & Hospitality
CX

Leading US Airline Reimagines Contact Center Efficiency

Major US Airline
boost in First Call Resolution

20%

Healthcare
CX
EX

Global Pharmaceutical Leader Scales Support with AI

Global pharma leader
Full ROI achieved in year one
Financial Services
CX

Major Tax Provider Scales Digital Support with AI Agents

Global Tax & Legal Firm
Multi-agent self-service deployed at scale
Healthcare
EX

Scaling Intelligent IT Support at a Global Pharmaceutical Leader

Global pharma innovator
AI support minutes delivered

4.6M

Manufacturing
EX

How a Leading Confectionery Manufacturer Modernized IT Support for 90K Employees

Global Confectionery Manufacturer
employee satisfaction (ESAT)

90%