Gaurav Bhandari
Gaurav is the Content Lead at Kore.ai. He has over 10 years of experience creating content and designing marketing campaigns that drive organic growth for B2B companies. As both an engineer and a marketer, he excels at translating technical concepts into compelling marketing content. Outside of work, he enjoys long walks and playing badminton with his 10-year-old daughter.
Articles by this author
Decoded: the 2026 framework to choose a conversational AI platform
Choosing a conversational AI platform in 2026 means testing how retrieval, tools, guardrails, and agents work together in production, not just in demos. This guide shows how to define needs first, separate must-have requirements from fit-based features, and evaluate vendors through six lenses: architecture and integration, builder experience, governance, quality and testing, outcomes and economics, and vendor fit. It also lists eight red flags that signal when to walk away.
Agentic CX: Definitive guide to AI for customer experience
Agentic CX uses AI agents that understand customer goals, act across core business systems, and verify outcomes within governance boundaries, moving beyond chatbots that only answer questions. This guide explains how agentic CX works through reasoning, transactional execution, and closed-loop verification, its benefits for customers, employees, and businesses, a three-stage maturity model, a seven-step playbook, new success metrics like Autonomous Resolution Rate, and enterprise case studies in banking and retail.
Challenges of migrating from a legacy contact center to CCaaS (& how to solve them)
Migrating to the cloud fails when teams copy broken legacy workflows into new software. To succeed, redesign your processes and roll out in controlled phases rather than an all-at-once switch. Map your data integrations and compliance needs before launch, and support your team through the shift. Tech rarely breaks a migration; poor planning and legacy habits do.
8 best voice AI agent platforms | Compared & reviewed (2026)
This guide reviews the 8 best voice AI agent platforms in 2026: Kore.ai, Zendesk, NiCE Cognigy, Omilia, SoundHound, Sierra AI, Yellow.ai, and Sprinklr. True voice AI agents do more than follow IVR scripts. They understand speech, reason through requests, and take real action on calls. When choosing a platform, prioritize voice quality, natural conversation speed, real task execution, strong governance, and clean telephony integration. Kore.ai stands out for enterprise scale and governance.