How to compete in an agentic AI world with agentic banking ‍

Gartner® predicts that nearly 30% of large banks globally will scale agentic banking by 2030. As AI assistants and third-party platforms increasingly influence how customers choose financial services, even banks with the best products risk becoming one of many providers competing for selection.

In How to Compete in an Agentic AI World With Agentic Banking, Gartner outlines how banks can become trusted orchestrators using AI agents to coordinate products, processes, providers, and services on customers’ behalf while retaining ownership of customer relationships, intelligence, and outcomes.

Here’s what we think you’ll learn from this report:

• Why competitive advantage is shifting from financial products to orchestrating customer outcomes
• Where your bank sits on the five stages of agentic banking
• How to identify high-value workflows for AI-led banking using the Gartner decision framework 
• How leading banks are already putting AI agents to work
• What technology and governance investments trusted orchestration requires

_{Gartner, How to Compete in an Agentic AI World With Agentic Banking, Jasleen Kaur Sindhu, Sudarshana Bhattacharya, 3 August 2026.
GARTNER is a trademark of Gartner, Inc. and/or its affiliates.}