Transforming 24/7 customer service in property and casualty insurance: A journey with 'Primo Insurance'

In today’s digital-first world, delivering personalized, 24/7 customer service is no longer optional—it’s essential. However, achieving this in a safe, secure, and efficient manner remains a major challenge for many insurance companies.

In this session, we’ll take you on a narrative journey through the experiences of Primo Insurance, a fictitious P&C insurance company facing common industry challenges. Discover how Kore.ai’s powerful enterprise AI platform enabled Primo Insurance to deploy AI-native automation that enhances customer service from the first touchpoint to the final resolution of claims.