Earning enterprise trust in agentic AI: a conversation with Uma Sandilya, Chief Commercial Officer, Kore.ai

In an ITDigest interview, Kore.ai Chief Commercial Officer Uma Sandilya explains how enterprises can earn trust in agentic AI. His answer: governance must travel with the data. Give each agent its own scoped identity and accountable owner, enforce critical rules deterministically outside the model, monitor agents in production, and measure ROI by risk avoided, value unlocked and compounding returns.