Harsh Rathour
Harsh Rathour is a performance marketer and content writer at Kore.ai, blending data analytics, AI-driven strategy, and storytelling to drive marketing outcomes.
Articles by this author
Agentic AI in travel and hospitality: Transforming guest experience and operations
Agentic AI in travel and hospitality enables AI agents to reason, coordinate, and execute multi-step workflows across fragmented travel and hospitality systems. This article explores use cases including flight disruption recovery, rebooking, refunds, crew scheduling, guest check-in, personalization, enterprise search, and vendor processing. It highlights multi-agent orchestration, autonomous execution, omnichannel engagement, governance, and real-time integrations, with Kore.ai deployments demonstrating AI-powered self-service and operational automation.
Intelligent search: The foundation of enterprise AI
Enterprise search is becoming the knowledge and retrieval foundation for enterprise AI, enabling AI agents to access, contextualize, and reason across structured and unstructured data. This article explores hybrid search, semantic search, multi-source retrieval, adaptive refinement, permission-aware access, continuous learning, and source attribution. It explains how intelligent enterprise search moves beyond traditional RAG to support reliable, governed, and context-aware agentic AI
Agentic AI in financial services and insurance sector
Agentic AI in financial services and insurance (FSI) enables AI agents to reason, make decisions, and execute multi-step workflows across lending, fraud detection, compliance, KYC, claims, underwriting, and customer service. This article explores multi-agent orchestration, autonomous execution, real-time adaptation, governance, and human oversight, showing how agentic AI can connect fragmented systems and automate complex FSI processes while maintaining compliance and auditability.
Agentic AI in banking: Smarter operations, better CX
Agentic AI in banking enables AI agents to perceive context, reason, plan, and execute complex workflows across banking operations. This article explores customer service, KYC, AML, fraud detection, payments, lending, compliance, risk management, and wealth management, alongside governance, explainability, human oversight, and secure integrations. Kore.ai helps banks apply agentic AI with intelligent orchestration, autonomous execution, observability, and governed workflows across the banking value chain.
Agentic AI in healthcare: A new era of intelligent automation
Agentic AI in healthcare enables AI agents to coordinate and execute complex, multi-step workflows across EHRs, RCM platforms, payer systems, portals, and communication channels. This article explores patient scheduling, prior authorization, claims, credentialing, clinical documentation, intelligent document processing, and care coordination, alongside interoperability, governance, observability, and human oversight. Kore.ai provides multi-agent orchestration, multimodal processing, healthcare accelerators, and deep integrations to automate healthcare operations.
Agentic AI in retail: Transforming customer experience & operations
Agentic AI in retail enables AI agents to reason, coordinate, and autonomously execute workflows across customer experience and retail operations. This article explores inventory management, dynamic pricing, personalized marketing, search, delivery planning, returns, workforce management, and omnichannel service, highlighting multi-agent orchestration, real-time adaptation, autonomous execution, and governance. Kore.ai supports retail deployments with multi-agent orchestration, enterprise integrations, prebuilt templates, and governed AI workflows.