Gaurav Bhandari
Gaurav is the Content Lead at Kore.ai. He has over 10 years of experience creating content and designing marketing campaigns that drive organic growth for B2B companies. As both an engineer and a marketer, he excels at translating technical concepts into compelling marketing content. Outside of work, he enjoys long walks and playing badminton with his 10-year-old daughter.
Articles by this author
Agentic AI in HR: Use cases and real-world examples
Agentic AI in HR goes beyond basic automation by running entire workflows end to end, from sourcing candidates and onboarding to benefits, payroll, helpdesk support, learning, performance reviews, and sensitive employee issues. The biggest wins come from recruiting, onboarding, and always on self service, but it works best with humans staying in the loop. Real deployments prove it out, with AMD cutting HR resolution time 80 percent and a bank resolving 94 percent of tickets via AI.
AI in retail: 6 use cases retailers are winning in 2026
88% of retailers have adopted AI, but only 39% see real impact, since the chatbot era was just the warm up. Agentic AI is the real shift, powering seven use cases: autonomous merchandising, end to end issue resolution, predictive personalization, dynamic pricing, computer vision on the shop floor, multimodal search, and AI copilots for frontline staff. Winners start with a specific pain point, like dead stock or loyalty churn, rather than chasing AI for its own sake.
AI Copilot guide: what are they and how do they help enterprises
Chatbots, AI copilots, and AI agents are not the same thing. Chatbots answer basic questions, copilots assist with tasks by offering real time insights and guidance, and agents act autonomously to complete work end to end. Copilots only perform well when trained on your own data, processes, and terminology, otherwise they sound smart but act clueless. Governance matters too, since a copilot you cannot audit or explain is one you cannot trust in regulated environments.